Terms and conditions
Last updated: 05 May 2026
Welcome to Airmine Pollen (“the App”) and airmine.ai (“the Website”), operated by Airmine AS (“we,” “us,” “our”). Airmine services (“Services”) include the App, the Website, and other software solutions we provide to you. By accessing or using our Services, you agree to be bound by these Terms and conditions (“Terms”). If you do not agree with these Terms, please do not use the App, Website, or other Services.
Please note that additional terms may apply to specific products or services. Please see your relevant contract.
Some features described in these Terms may depend on the version of the App you are using and may be introduced gradually.
1. General use
1.1. Pollen risk forecast: The Services provide pollen forecasts based on satellite data, weather forecasts, topography, and measurements. This information is intended for general informational purposes only and should not be used as medical advice or for diagnostic purposes.
1.2. Pollen diary: Users can log their allergy symptoms in a personal pollen diary in the App. This feature is for tracking purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
1.3. Website information: The Website provides information about our products, services, and company. It is intended for informational purposes only and does not constitute professional advice of any kind.
1.4. Intended use: You agree to only use the Airmine Services for their intended purposes, as permitted by the Agreement, and in accordance with applicable laws. If you use the Airmine Services in breach of the Agreement or applicable laws, we may terminate your account and/or suspend your use of the Airmine Services.
1.5. Non-commercial purposes: The License permits use for non-commercial purposes only. If you wish to use the Airmine Services for professional or commercial purposes, you must have a Paid B2B Service Plan. You are not allowed to use Airmine Services for advertising, marketing, or sales activities unless expressly authorised in writing by Airmine AS or covered under a commercial or enterprise Service Plan.
1.6 Age-restricted features: Certain features of the Services, including paid subscriptions and diary features, are available only for users who are eligible to access age-restricted features under the app store platform rules and applicable law.
We rely, where available, on age category signals provided by the applicable app store platform and treat those signals as our commercially reasonable method of determining whether a user is a minor or may not meet the age requirements for certain features. We do not require users to provide their date of birth in order to access the Services. For details on how platform age signals are used, how access to age-restricted features is controlled, and how supervised and child accounts are handled, please see Section 10 of our Privacy Policy.
2. Medical disclaimer
2.1. The Services do not provide medical advice. All content, including text, graphics, images, and information, is for informational purposes only. Always consult with a healthcare professional regarding any medical conditions or allergies.
2.2. We do not warrant or guarantee the accuracy, completeness, or usefulness of the information provided in the Services. Any reliance you place on such information is strictly at your own risk.
3. Subscriptions and in-app purchases
3.1. Subscription plans: We offer paid subscriptions in the App that grant access to exclusive content and features. Subscription plans are available on a monthly or yearly basis. Prices and features may vary based on your region. Paid subscriptions are available only to users who are eligible to access age-restricted features under section 1.6.
3.2. Introductory offers: From time to time, we may offer introductory pricing or trial subscriptions to new users. These offers are subject to change and may not be available in all regions.
3.3. Billing and payment: Subscriptions will be charged to your Apple ID or Google ID account upon confirmation of purchase. Your subscription will automatically renew unless you cancel it. Before purchase, we disclose the renewal frequency, price, and cancellation method. This meets the auto-renewal disclosure requirements of California (ARL), the EU Digital Services Act, and other laws. We may block, limit, or decline subscription purchases where the applicable app store platform indicates that the account is not eligible to access age-restricted features.
We do not knowingly enter into a paid subscription with a user whom the platform has classified as a minor, where such classification is available to us. If we become aware that we have inadvertently done so, we will cancel the subscription and refund the unused portion.
Where a user’s account is a child account under Apple Family Sharing or Google Family Link, any in-app purchase is subject to the parent’s approval via the platform’s family controls.
3.4. Managing subscriptions: You can manage or cancel your subscription in your Apple ID account settings (iOS) or in your Google Play account (Android) at any time after purchase. When you cancel a subscription, only future charges associated with your subscription will be cancelled. You may cancel at any time, but the cancellation will become effective at the end of your current billing period. Please refer to the App Store (iOS) or Google Play (Android) policies for further details.
3.5. Transferability: The B2C Service Plans and subscriptions are linked to the account used to purchase the subscription (your Apple ID or Google ID). You may transfer the subscription between different devices using the same account and the same platform (iOS or Android).
3.6. Price changes: We may change the price of our subscription plans from time to time. If the price changes, we will notify you, and you will have the opportunity to review the new price before your subscription renews.
4. Refunds
4.1. All purchases, including subscriptions, are non-refundable, except as specified in the refund policies of Apple and Google. You may have statutory withdrawal rights:
- EU/EEA: 14 days from purchase
- South Africa: 7-day cooling-off period
- Australia: Refunds available under Australian Consumer Law
- Argentina & Uruguay: 5–10 business day withdrawal period
5. User content
5.1. By entering information into the App or Website, you retain ownership of any data you submit.
5.2. You grant us a non-exclusive, royalty-free, worldwide licence to use, store, and process this data for the purposes of providing and improving our Services, with the exception of health data which is covered in section 5.3.
5.3. Health data: You have the possibility to enter pollen allergy symptoms in the diary in our Airmine Pollen App. The use of health data is governed by our Health Data Policy.
5.4. We are not responsible for the accuracy of any data submitted by users or any consequences arising from its use.
6. Contact forms and user communications
6.1. The Services may include contact forms through which users can submit inquiries, feedback, or other communications. By using these forms, you agree to provide accurate and truthful information.
6.2. We may use the information you submit through contact forms to respond to your inquiries and improve our services. We will handle your information in accordance with our Privacy Policy.
6.3. Registration of an Airmine account: By creating an Airmine account, you agree to provide accurate and truthful information. You are responsible for maintaining the confidentiality of your account. You must promptly notify our customer support team about any possible misuse of your account, authentication credentials, or any security incident related to the Services. We may terminate your account or place it on hold to protect you, Airmine AS, or our partners from identity theft or other fraudulent activity.
7. Privacy Policy and Health Data Policy
7.1. Please review our Privacy Policy for information on how we collect, use, and disclose information from our users on our Services. Please review our Health Data Policy for information on how we collect and process health data.
8. Intellectual property
8.1. All content, trademarks, logos, and other intellectual property displayed on the Services are the property of Airmine AS or its licensors. You may not use, reproduce, distribute, or create derivative works of any content without our express written permission.
9. Third-party links
9.1. The Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
10. Limitation of liability
10.1. Medical disclaimer: Airmine Pollen provides general health and wellness information and is intended for informational and self-management purposes only. The App is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or a qualified healthcare provider before making any medical decisions or changes to your health routine.
Airmine Pollen does not offer medical services or establish a doctor-patient relationship. In case of a medical emergency, call medical personnel.
10.2. No warranties: This App is provided on an “as is” and “as available” basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the App will be secure, error-free, or available at all times.
10.3 Limitation of liability: To the fullest extent permitted by law, Airmine AS and its affiliates, officers, directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability to you for all claims in any 12-month period shall not exceed the greater of (a) the total amount paid by you for the app in that period, or (b) fifteen U.S. dollars ($15).
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
11. Apple-specific terms
11.1. Acknowledgment and End-User Licence Agreement (EULA): These Terms are between you and Airmine AS, not with Apple. Apple is not responsible for the App or its content. If you download the App from the App Store, your use is also subject to Apple’s standard EULA.
11.2. Scope: The licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded products that you, as the end-user, own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Licensed Application may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
11.3. Payment and subscription: All in-app purchases and subscriptions are managed through your Apple account and are governed by Apple’s terms and conditions. For refunds or cancellations, please refer to Apple’s policies.
11.4. Maintenance and support: Airmine AS is solely responsible for providing any maintenance and support services with respect to the App, as specified in these terms. Apple has no obligation to provide maintenance or support services for the App.
11.5. Product claims: Airmine AS is responsible for addressing any claims related to the App, including but not limited to: product liability, legal compliance, or claims arising under consumer protection laws.
11.6. Warranty and remedies: Apple is not responsible for providing any warranties for the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligations with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses arising from a failure to conform to any warranty will be the sole responsibility of Airmine AS.
11.7. Intellectual property: In the event of any third-party claim that the App infringes on intellectual property rights, Airmine AS will be solely responsible for the investigation, defence, settlement, and discharge of any such claim. Apple will not be responsible for addressing these claims.
11.8. Third-party terms: Users must comply with applicable third-party terms of agreement when using the App, such as wireless data service agreements.
11.9. Governing law: These terms are governed by the laws of Norway, without regard to its conflict of law provisions. Your use of the App is also subject to the Apple App Store Terms and Conditions, which may vary based on your location. In the event of any conflict between these terms and the Apple App Store Terms, the Apple App Store Terms will govern to the extent of such conflict.
12. Google-specific terms
12.1. Acknowledgment: These Terms are between you and Airmine AS, not with Google. Google is not responsible for the App or its content. If you download the App from the Google Play Store, your use is also subject to Google’s standard EULA and policies.
12.2. Payment and subscription: All in-app purchases and subscriptions are managed through your Google account and are governed by Google’s terms and conditions. For refunds or cancellations, please refer to Google’s policies.
12.3. Maintenance and support: Airmine AS is solely responsible for providing any maintenance and support services with respect to the App. Google has no obligation to provide maintenance or support services for the App.
12.4. Product claims: Airmine AS is responsible for addressing any claims related to the App, including but not limited to: product liability, legal compliance, or claims arising under consumer protection laws.
12.5. Intellectual property: In the event of any third-party claim that the App infringes on intellectual property rights, Airmine AS will be solely responsible for the investigation, defense, settlement, and discharge of any such claim. Google will not be responsible for addressing these claims.
12.6. Third-party terms: Users must comply with applicable third-party terms of agreement when using the App, such as wireless data service agreements.
12.7. Governing law: These terms are governed by the laws of Norway, without regard to its conflict of law provisions. Your use of the App is also subject to the Google Play Store Terms and Conditions, which may vary based on your location. In the event of any conflict between these terms and the Google Play Store Terms, the Google Play Store Terms will govern to the extent of such conflict.
13. Changes to these Terms
13.1. We may update these Terms from time to time. If there is a material change to these Terms, we will notify you either by email to your registered email account, by in-app or in-service notifications, or on our Website. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use after changes become effective constitutes your acceptance of the revised Terms.
14. Governing law
14.1. These Terms are governed by Norwegian law unless required otherwise by consumer protection laws in your jurisdiction.
14.2. Legal compliance: Users must comply with all applicable laws and regulations, including those related to export control and sanctioned entities.
15 Binding arbitration
15.1 Place of Arbitration: You and Airmine AS agree that any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the app shall be exclusively settled by final and binding arbitration in Oslo, Norway, administered by the Oslo Chamber of Commerce in accordance with its Arbitration Rules. Arbitration applies to business users only. If you are a consumer residing in a jurisdiction that does not allow mandatory arbitration, you may bring claims in your home jurisdiction.
The arbitration shall be conducted in English (or Norwegian, if both parties agree), and the governing law shall be the laws of Norway, without regard to conflict of law principles.
15.2 Class Action Waiver: You and Airmine AS agree that any arbitration will be conducted only on an individual basis, and not in a class, consolidated, or representative action. You waive any right to a jury trial or to participate in a class action against Airmine AS.
If a court determines that binding arbitration or this class action waiver is unenforceable, then the arbitration agreement shall be deemed void as to you.
16 Regional restrictions
Our Services are not available in Russia, Iran, North Korea or Belarus. We reserve the right to restrict access in other jurisdictions as needed to comply with local regulations.
17 Survival clause
Sections regarding intellectual property, limitation of liability, indemnity, governing law, dispute resolution, assignment and change of control, and discontinuation of services shall survive termination of these Terms.
18. Assignment and Change of Control
18.1. We may assign or transfer our rights and obligations under these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, sale of assets, or similar transaction.
18.2. In such an event, your continued use of the Services will constitute acceptance of these Terms with the successor entity.
18.3. Your account information and data may be transferred to the successor entity as part of the transaction, subject to our Privacy Policy and applicable law. If this results in a material change to the way your personal data is processed, we will provide you with notice as required by law.
19. Discontinuation of Services
19.1. We reserve the right to modify, suspend, or discontinue the Services, in whole or in part, at any time.
19.2. If we decide to discontinue the Services, we will provide you with reasonable advance notice, unless circumstances beyond our control prevent us from doing so.
19.3. For users with active paid subscriptions, we may, at our discretion, provide a pro rata refund or credit for the unused portion of the subscription period following discontinuation.
19.4. Upon discontinuation, your access to the Services will cease, and your data may be deleted in accordance with our Privacy Policy and applicable law. Where practicable, you will be given a limited opportunity to export your data before permanent deletion.
19.5. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services, except as expressly provided in these Terms.
20 Contact us
If you have any questions or concerns about these Terms, please contact us at info@airmine.ai.
Airmine AS
Tordenskiolds gate 2
0160 Oslo
Norway