Privacy policy

19 May 2026

Welcome to the Airmine Pollen app (“the App”) and airmine.ai (“the Website”), operated by Airmine AS (“we,” “us,” “our”). Airmine services (“Services”) include the App, the Website, and other software solutions we provide to you.

We take your privacy seriously. This Privacy Policy explains our practices in connection with information that we collect through the App, Websites and Services. By downloading, accessing or using the App, Websites or Services, or providing information to us in connection with the App, Websites or Services, you agree to the terms and conditions of this Privacy Policy.

Some features described in this Privacy Policy may depend on the version of the App you are using and may be introduced gradually.

1 Information we collect from you

When you log in to the App

If you log in to the App, we store the username and password according to your selected way of login. If you use a third-party login (like Google or Apple), we may receive information about you from the login provider. Passwords are stored securely and are not readable by Airmine. You are free to use a fictional username when you use the App. Login data collected, including third-party login data (e.g., name, email) will only be used for authentication and not for other purposes unless explicitly stated.

When you activate location services in the App

The Services include features that require the collection of specific location data. We use this to give you pollen risk information for areas near you.

We only collect this type of data when you activate a location feature. We store your location if you log entries in the diary. We stop collecting this type of data when you deactivate the feature. You can choose at any time to deactivate location services.

When you select region and language in the App

We store the region you choose in the App, and use this to show you the corresponding pollen information. We store which language you choose to use in the App.

When you add favourites in the App

We use these locations to give you information about the pollen risk in a specific area. We store the locations in our databases. If you remove a favourite location in the App, we delete it.

When you search for locations in the App

We store the location for your five most recent searches. We use this to show you your recent search history in the App.

When you fill out surveys

We store the information you provide in surveys. Unless consent is explicitly given, this information is not linked to individual users. It is up to you if you want to fill in surveys.

When you enter your feelings in the diary in the App

We store the information you provide for the diary. If you have activated location services, we store your location when you log in the diary. We use the location information to fetch pollen risk values at your location and show you in the diary. 

You can choose not to use the diary or to not activate location services. To use the diary and its related functions, you must accept Airmine’s use of health data, please see our Health Data Policy. We will store your consent in our databases and you can withdraw the consent at any time in the App (see App manual for details).

When set up alerts/notifications in the App

We store the species you select to be notified about. You can choose to get notifications or not use this feature.

When you download information from the App

We store the information you download as a file on your mobile device.

When you buy a subscription in the App

We use verified and trusted e-commerce payment providers to handle all financial transactions, such as the Apple App Store or Google Play. The only personal information shared with us is for administrative purposes, such as country and date of a given transaction. We do not receive payment card details or other full payment credentials. We may receive limited transaction metadata from the app store providers, such as country, date, subscription status, and transaction history, for administrative and support purposes.

When you integrate with Strava from our App

Our Airmine Pollen App offers integration with the Strava platform, to let you see pollen levels for your activities in Strava. This integration allows you to connect your Strava account to upload our pollen risk forecasts to activities in your Strava account. 

Data collected and used:

When you connect your Strava account via our App (using OAuth authentication & authorization), we may access and process the following data through secure backend services:

• Your public Strava profile information; user id and country (if specified),
• Your Strava activity data (we collect route coordinates),
• Strava user identifiers and authentication tokens.

We do not store your Strava activities after we have finished processing the pollen information for the activities. We do not access your historical activities.

Purpose of data use:

This data is used solely for the following purposes:

• Enabling the connection between your Strava account and our App
• Uploading pollen level information to your Strava activities

Data sharing:

We share the above data only with Strava as part of the integration. We do not share your Strava data with any other third parties. All data transmissions between our App, Services, and Strava are encrypted and handled securely.

User control:

You can revoke the integration between our services (Airmine Pollen) to your Strava account at any time by managing authorized apps within your Strava account settings. Upon disconnection, we will no longer have access to your Strava account or activities and we will delete all data related to the integration.

Other data collected in the App

We collect information about your device, such as timezone, language, IP address, device type, the date when you accepted the Privacy Policy and the App version.

We store a user ID (UID) for each user. This is a technical ID not relating to any personal information. If you buy a subscription, we also store an ID connected to your subscription. These IDs do not contain any directly identifiable information. We use these IDs for analytical purposes and for functionality in the App. We may also use the UID and the subscription ID to provide you support if you contact us.

Cookies and similar data collection technologies

We use cookies and similar technologies to enhance user experience and improve service performance.

We use the data collected to improve the functionality and stability of the Services, to develop our Services and for analytical purposes. You can manage your cookie preferences directly in the App or on the Website. Please see our Cookie and Data Collection Policy for details. We do not use IDFA or similar ad-tracking tools.

When you contact us

Whenever you contact Airmine, by filling out contact forms on our Websites or the App, we collect your email address along with additional information you provide in your request so that we can provide you with assistance.

We may ask for your permission to send you marketing materials.

You can also contact Airmine on public forums such as LinkedIn or Facebook; however, We cannot maintain the privacy of your communication to us if you contact us through these channels.

Revoking consent

You may withdraw your consent for the collection of any data, especially location or health-related information, at any time by:

• Changing your settings in the App under Privacy & Data Settings, or
• Changing the settings for locations services in your phone or
• Contacting support@airmine.ai

Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Overview of lawful basis for processing and your available rights for the personal data we collect

2 How we use your personal data

Provide services

To give you access to our Services, we may need personal data. For example, for business customers, we need contact information to send you correct links and setup instructions for our Services.

Enable features in the Service/personalisation of Services

To personalise your experience on the App and/or Websites and enable certain features. For example, we store your selected region in the App to show you pollen information for your region of interest and we store your favourite locations to send you notifications for these places.

Create useful functionality and products

We may use the information we collect in the App to implement useful experiences for the users. This will only be done on an aggregated basis and not disclose any personal information.

All use of health data is governed by our Health Data Policy.

Communicate with you

We use your personal data to respond to your inquiries, comments and posts on different platforms such as social media or to send newsletters to you in order to inform you of our present and upcoming services. We also use personal data to provide you with support for our Services.

Purchase and payment

Your personal data may be used to bill and collect money owed to us by you to perform our contract with you for the use of the Services or where We have not entered into a contract with you, in accordance with our legitimate interests to operate and administer our Service.

Comply with legal obligations

As we deem appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence.

Data analytics

Your personal data may be used to perform data analytics to improve our products and Services and to develop new Services. The personal data will be aggregated and combined to create anonymised statistics which We use for improvement of our Services, business development, and also for marketing purposes. All use of health data is governed by our Health Data Policy.

Marketing

We may use your personal data to send to you marketing communications that we believe may be of interest to you. We will only do this if you have explicitly given us your permission.

3 Who has access to your personal data?

Airmine employees

Airmine staff and contractors, like consultants, have access to personal data for the purpose of providing services. Access is granted on a strict need-to-know basis.

No personal identifiable data is stored on staff or contractor computers on a permanent basis.

Third parties

We do not sell personal information and we do not share personal information with third parties for marketing purposes.

Your data may be disclosed to a third party in the following instances:

1) As we develop our business, We might sell or buy businesses or assets. In the event of a sale, merger, reorganisation, dissolution or similar event relating to all or a portion of our business or assets, your personal information and data may be part of the transferred assets. If such a transfer results in a material change to the way your personal data is processed, we will provide you with notice as required by law.

2) We may also disclose your data if required to do so by law or in good faith that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public.

3) Your data can be included in anonymous & aggregated reports, analysis, charts, tables, infographics to support research and awareness of allergies. All use of health data is governed by our Health Data Policy.

4) Service providers. We may share personal information with our trusted service providers who perform services on our behalf (e.g. web hosting, technical support, processing of payment), but strictly for the purpose of carrying out work on our behalf as described in this Privacy Policy.

Transfer of data and access to data outside the EU/EEA

We store our data in the EU/EEA (Western Europe). We may disclose or store your personal information to service providers located in other regions. If we transfer your personal data outside the EU/EEA, we will ensure that appropriate safeguards are in place in accordance with GDPR, such as Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision from the European Commission. For more information, please contact us.

We strive to only use professional providers that provide high levels of protection.

4 How we keep your data secure

We strive to keep your personal information safe and have implemented reasonable security measures consistent with accepted practices to protect the confidentiality of your personal information and to limit access to it.

However, despite our efforts, there is always some risk that an unauthorised third party may find a way around our security systems. Therefore, We urge you to also take precautions to protect your personal information when you are using the App and our Services.

5 Modification of data

You have the right to correct and update your personal data. You can do so directly in our Web or App services, or by contacting us at support@airmine.ai.

6 Access to personal data

You have the right to access your own personal data. For Airmine Pollen App users, please see instructions in the App Manual.

For all other cases, please send us an email at support@airmine.ai.

We will send you your personal data stored in our systems by email. Processing time will be 5-7 working days.

We will receive and store your email address, for the purpose of fulfilling your request. We will delete your email after fulfilling your request.

7 Deletion of personal data

You can demand that your personal data be deleted by selecting this option in the App, please see the Airmine Pollen app Manual. Business users may contact us at support@airmine.ai and request that their data be deleted.

We will delete such data unless we are required to keep it by law or for legitimate business purposes. If the Services are discontinued, we will notify you of the timeline for deletion and, where practicable, provide you with an opportunity to export your data before permanent deletion.

8 Retention of personal data

We do not retain personal data longer than necessary for the purposes described in this Privacy Policy. In the event the Services are discontinued, we will retain your personal data only for as long as necessary to provide you with an opportunity to export it (where practicable) and to comply with legal obligations. After that period, your personal data will be deleted or anonymized.

Our obligations regarding your personal data continue after termination of your account or discontinuation of the Services, for as long as required by applicable law.

9 Health data

The Airmine Pollen App allows users to log allergy symptoms, which may be considered sensitive health data under data protection laws. We only collect and process such data with your explicit, informed consent, which you can withdraw at any time through the app settings. Health data is used for app functionality and, with user consent, also to improve our pollen forecast and to support symptom analysis at an aggregated level.

For full details, please see our Health Data Policy.

10 Children and age-restricted features

These controls are being rolled out and may not yet be available in all regions or app versions.

Certain features of our Services, including the symptom diary and in-app subscriptions, are available only to users who are eligible to access age-restricted features under app store platform rules and applicable law.

How we determine eligibility

To determine eligibility for age-restricted features, we rely exclusively on the age-category signals provided by the device’s app store platform — including Apple’s Declared Age Range API (Apple App Store) and Google Play’s age-signal API (Google Play), where supported.

We do not independently verify users’ ages, do not collect date-of-birth information, and do not infer age from any other data we collect.

Where the platform signals that an account is classified as a minor, requires parental consent, or is a supervised child account under Apple Family Sharing or Google Family Link, the symptom diary and paid subscriptions are automatically disabled for that account.

On devices, operating systems, or app store environments where no platform age-category signal is available or supported, age-restricted controls may not be available and the App may continue to provide full functionality.

Data we store

We store the age-category status as reported by the platform (for example, whether an account is classified as supervised, a minor account, or age-verified for adult access), the date the signal was received, and the platform that provided it.

We do not receive or store a user’s date of birth.

This data is stored on Google Firebase in EU regions, with international transfers governed by the safeguards described in Section 3.

The age-category status is retained for the lifetime of the user account and is deleted when the account is deleted, in accordance with Section 8.

Handling of accounts flagged as minors

Where an account is flagged as a minor by the platform signal:

• the symptom diary cannot be opened, and no diary entries are stored;
• in-app subscriptions are disabled, and no payment metadata is collected;
• we minimise the collection of other personal data from such accounts to what is strictly necessary to operate the access-control mechanism, provide support, and prevent abuse;
• we do not use data from minor-flagged accounts for personalisation, analytics, advertising, or profiling.

Lawful basis (EU/EEA/UK)

For users in the EU, EEA, and UK, the lawful basis for processing the age-category signal is our legal obligation to comply with applicable minor-protection laws (GDPR Article 6(1)(c)) and our legitimate interest in preventing unauthorised access to age-restricted features by minors (GDPR Article 6(1)(f)). No special-category data is processed for this purpose.

Parental rights

Parents or legal guardians who believe their child has used the App may contact us at support@airmine.ai to request information about, or deletion of, any data associated with their child’s account. We will respond within the timeframes required by applicable law, including the parental access and deletion rights provided under the U.S. Children’s Online Privacy Protection Act (COPPA) and equivalent provisions of GDPR and other jurisdictions.

Compliance scope

We use the age-category determination solely to restrict access to age-restricted features and to support compliance with applicable laws, including but not limited to:

• GDPR Article 8 and equivalent EU/EEA member-state provisions on children’s consent;
• the UK Age Appropriate Design Code (ICO Children’s Code) and the UK Online Safety Act 2023;
• Article 28 of the EU Digital Services Act (protection of minors on online platforms);
• the U.S. Children’s Online Privacy Protection Act (COPPA);
• the Utah Minor Online Protection Act, the California Age-Appropriate Design Code Act (CAADCA, to the extent in force and applicable), the Connecticut minor-protection amendments, the New York Child Data Protection Act, the Maryland Kids Code, the Texas SCOPE Act, and similar laws in other U.S. states and jurisdictions.

We do not use age-category determinations for advertising, marketing, or profiling.

We do not use personal data for targeted or cross-context behavioural advertising, we do not sell or share personal data, and we do not profile users for decisions that have legal or similarly significant effects. This applies globally, regardless of jurisdiction.

11 Changes to the privacy policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. If we make material changes in the Privacy Policy, we will provide notice to you by digital means, for example an in-app message. You can always delete your account or stop using our Services if you do not accept the change.

12 Important note

The Airmine Pollen App is not a medical device and does not diagnose or treat allergies. Always consult a healthcare professional for medical advice.

13 U.S. State Privacy Rights – Supplement (CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA)

This section applies to residents of the United States, including but not limited to California, Virginia, Colorado, Connecticut, and Utah. It supplements the information in this Privacy Policy and is provided to comply with state-specific data privacy laws.

Rights for residents of California, Virginia, Colorado, Connecticut, and Utah

Depending on your state of residence, you may have some or all of the following rights:

• The right to know what personal data we collect and how we use it.
• The right to access and receive a copy of your personal data.
• The right to delete your personal data.
• The right to correct inaccuracies in your personal data.
• The right to opt out of:
  • The sale of personal data (note: we do not sell personal data),
  • Targeted advertising,
  • Profiling that produces legal or similarly significant effects (we do not conduct such profiling).
• The right to appeal a decision if your request is denied.

To exercise any of these rights, please contact us at support@airmine.ai. We may ask you to verify your identity before processing your request.

Categories of personal data collected

We collect personal data such as:

• Identifiers (e.g., name, email address, device ID, app ID)
• Location data (if location services are enabled)
• Health data (if you use the symptom diary)
• Device and internet activity
• Commercial data (e.g., subscription history through app stores)

Please refer to Sections 1–3 for a full description of the personal data we collect and how it is used.

Data sharing and selling

We do not sell personal data. We only share data with service providers as necessary to provide our Services, as described in Section 3.

Targeted advertising

We do not use personal data for cross-context behavioral or targeted advertising.

Appeals process (for VA, CO, CT residents)

If we deny your request to access, delete, or correct your personal data, you may appeal our decision by sending an email to support@airmine.ai with the subject line “Appeal Privacy Request Decision”. We will respond within the legally required timeframe.

Authorized agents

You may authorize someone to act on your behalf to submit a request. We may ask for documentation verifying the agent’s authority.

Sensitive data

Health-related data, such as symptom entries in the diary, is only collected with your explicit consent and governed by our Health Data Policy.

Retention and deletion

We do not retain personal data longer than necessary. Please refer to Section 8. You may request deletion of your data at any time.

International data transfers

We store and process personal data on servers located in the European Economic Area (EEA), including for users located in the United States. We ensure that all such data transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized safeguards.

For users in the United States and other regions outside the EEA, this means your data is protected by appropriate contractual and technical measures.

Age restrictions

Our approach to age-restricted features is described in Section 10 and applies to U.S. residents on the same basis as users in other regions.

14 Canadian residents – your privacy rights (PIPEDA)

If you reside in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• Access to your personal data
• Correction of inaccurate data
• Withdrawal of consent (subject to legal limits)

To exercise your rights, contact us at support@airmine.ai.

15 Additional privacy rights for South Africa, Australia, and New Zealand

South Africa – POPIA

Residents of South Africa have the right to access, correct, or delete their personal information and to object to certain types of processing. Our responsible party is Airmine AS, which can be contacted at support@airmine.ai. You may contact South Africa’s Information Regulator at https://www.justice.gov.za/inforeg/.

Australia – Privacy Act 1988

Under the Australian Privacy Principles (APPs), you have the right to access and correct your personal data. If you believe your privacy rights have been breached, contact us at support@airmine.ai, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au We will respond to all complaints in a timely manner. Personal data may be transferred to the EEA with appropriate safeguards.

New Zealand – Privacy Act 2020

New Zealand users have the right to access and correct personal information. If you have concerns, you can contact us or reach out to the New Zealand Privacy Commissioner: https://www.privacy.org.nz

16 Residents of Argentina and Uruguay

Residents of Argentina and Uruguay have the right to access, correct, and delete their personal information under applicable national laws. Contact support@airmine.ai to exercise these rights.

17 Geographic availability

Our Services are available globally, except in the following countries where access is restricted: Russia, Iran, North Korea, and Belarus. If you reside in one of these countries, you are not permitted to use the App or our Services.

We reserve the right to restrict access to the Services in other jurisdictions if required to comply with local laws or regulations.

18 Governing law

This Privacy Policy is governed by the laws of Norway, without regard to its conflict of laws rules. By using our Services, you consent to the exclusive jurisdiction of the Norwegian courts.

We strive to apply internationally recognized privacy principles and best practices across all regions where we operate.

19 Questions about the privacy policy

If you have questions or comments about our Privacy Policy, please contact us at support@airmine.ai.