Privacy policy

15 February 2024

Airmine AS (“Airmine”, “We”, “Us”, “Our”) take your privacy seriously. This Privacy Policy explains our practices in connection with information that we collect through the Apps, Websites and Services. By downloading, accessing or using the App, Websites or Services, or providing information to us in connection with the Apps, Websites or Services, you agree to the terms and conditions of this Privacy Policy.

Information we collect from you

When you log in to the app

If you log in to the app, we store the username and password according to your selected way of login. If you use a third-party login (like Google or Apple), we may receive information about you from the login provider. Passwords are always stored in an encrypted form and can not be read by Airmine. You are free to use a fictional username when you use the app.

When you activate location services in the app

The Services include features that require the collection of specific location data. We use this to give you pollen risk information for areas near you.

We only collect this type of data when you activate a location feature. We store your location if you log entries in the diary. We stop collecting this type of data when you deactivate the feature. You can anytime choose not to activate location services.

When you select region and language in the app

We store the region you choose in the app, and use this to show you the corresponding pollen information. We store which language you choose to use in the app.

When you add favourites in the app

We use these locations to give you information about the pollen risk in a specific area. We store the locations in our databases. If you remove a favourite location in the app, we delete it.

When you search for locations in the app

We store the location for your five most recent searches. We use this to show you your recent search history in the app.

When you fill out surveys

We store the information you provide in surveys. Unless consent is explicitly given, this information is not linked to individual users. It is up to you if you want to fill in surveys.

When you enter your feelings the diary in the app

We store the information you provide for the diary. If you have activated location services, we store your location when you log in the diary. We use the location information to fetch pollen risk values at your location and show you in the diary. 

You can  choose not to use the diary or to not activate location services.

When set up alerts/notifications in the app

We store the species you select to be notified about. You can choose to get notifications or not use this feature.

When you download information from the app

We store the information you download as a file on your mobile device.

Other data collected in the app

We collect information about your device, such as timezone, language, IP address, device type, date when you accepted privacy policy and the version of the app. We use this for analytical purposes, not linked to individual users and to tailor the content of the app.

We use the data collected to improve the functionality and stability of the app and to develop our services.

Analytical data

We use different tools to track the use of our apps and websites, such as the number of users per day from a specific region. This information gives us valuable information such as the most popular pages and on what times Airmine’s services are being used the most. No information that can identify persons is available for Airmine.

We use the data collected to improve the functionality and stability of the app and websites and to develop our services.

Cookie policy

When you contact us

Whenever you contact Airmine, by filling out contact forms on our websites or apps, we collect your email address along with additional information you provide in your request so that we can provide you with assistance.

We may ask for your permission to send you marketing materials.

You can also contact Airmine on public forums such as LinkedIn or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.

Overview of lawful basis for processing and your available rights for the personal data we collect

Type of personal data

Lawful basis for processing under GDPR

Your rights

Airmine Pollen App



Access, objection, erasure

Location data


Access, objection, erasure

Selected region and language


Access, rectification, portability, erasure

Favourite locations


Access, rectification, portability, erasure

Search history for locations


Access, portability, erasure

Survey answers


Access, portability, erasure

Diary entries for feeling


Access, rectification, portability, erasure

Selection for notifications


Access, rectification, portability, erasure

Downloaded information



Timezone, location, device type, dates for acceptance privacy policy and terms, IP address, app version

Legitimate interest

Access, erasure

Website –

Analytical data

Legitimate interest




Objection, erasure

When you contact us

Email, name and other personal information you may provide


Erasure, rectification

How we use your personal data

Provide services

To give you access to our services, we may need personal data. For example, for business customers, we need contact information to send you correct links and setup instructions for our Services.

Enable features in the service/personalisation of services

To personalise your experience on the App and/or Websites and enable certain features. For example, we store your selected region in the app to show you pollen information for your region of interest and we store your favourite locations to send you notifications for these places.

Create useful functionality and products

We may use the information we collect in the app to implement useful experiences for the users, such as an allergy load map. This will only be done on an aggregated basis and not disclose any personal information. We may also develop new products and services based on collected information. These will not disclose any personal information, typically data is aggregated to a level where it is anonymised.

Communicate with you

We use your personal data to respond to your inquiries, comments and posts on different platforms such as social media or to send newsletters to you in order to inform you of our present and upcoming services. We also use personal data to provide you with support for our Services.

Purchase and payment

Your personal data may be used to bill and collect money owed to us by you to perform our contract with you for the use of the Services or where we have not entered into a contract with you, in accordance with our legitimate interests to operate and administer our Service.

Comply with legal obligations

As we deem appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence.

Data analytics

Your personal data may be used to perform data analytics to improve our products and services and to develop new services. The personal data will be aggregated and combined to create anonymized statistics which we use for improvement of our services, business development, and also for marketing purposes.


We may use your personal data to send to you marketing communications that we believe may be of interest to you. We will only do this if you have explicitly given us your permission.

Who has access to your personal data?

Airmine employees

Airmine staff and contractors, like consultants, have access to personal data for the purpose of providing services. Access is granted on a strict need-to-know basis.

No personal identifiable data is stored on staff or contractor computers on a permanent basis.

Third parties

We do not sell Personal Information and we do not share Personal Information with third parties for marketing purposes.

Your data may be disclosed to a third party in the following instances:

1) As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganisation, dissolution or similar event relating to all or a portion of our business or assets, your personal information and data may be part of the transferred assets.

2) We may also disclose your data if required to do so by law or in good faith that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public.

3) Your data can be included in anonymous & aggregated reports, analysis, charts, tables, infographics to support research and awareness of allergies.

4) Service providers. We may share personal information with our trusted service providers who perform services on our behalf (e.g. web hosting, technical support, processing of payment), but strictly for the purpose of carrying out work on our behalf as described in this Privacy Policy.

Transfer of data and access to data outside the EU/EEA

We store our data in the EU/EEA (Western Europe). We may disclose or store your personal information to service providers located in other regions. When we do this, we take reasonable steps to ensure that your information is provided with the same level of protection as it is within the EU/EEA.

We strive to only use professional providers that provide high levels of protection.

How we keep your data secure

We strive to keep your personal information safe and have implemented reasonable security measures consistent with accepted practices to protect the confidentiality of your personal information and to limit access to it.

However, despite our efforts, there is always some risk that an unauthorised third party may find a way around our security systems. Therefore, we urge you to also take precautions to protect your personal information when you are using the App and our Services.

Modification of data

You have the right to correct and update your personal data. You can do so directly in our web or app services, or by contacting us at

Access to personal data

You have the right to access your own personal data. For Airmine Pollen app users, please see instructions in the App Manual.

For all other cases, please send us an email at

We will send you your personal data stored in our systems by email. Processing time will be 5-7 working days.

We will receive and store your email address, for the purpose of fulfilling your request. We will delete your email after fulfilling your request.

Deletion of personal data

You can demand that your personal data be deleted by selecting this option in the app. Business users may contact us at and request that their data be deleted. We cannot delete information if there is a legal obligation for us to keep it.

Retention of personal data

We do not retain personal data longer than necessary for the purposes for which it was collected. We retain personal information where we have an ongoing legitimate business or legal obligation to do so.

Aggregated data

We may sell data on an aggregated basis to third parties. Such data will not contain information that can identify you. (We will not disclose any names, email addresses, IP addresses, exact locations or similar.)


If you are under the age of sixteen, please do not submit any Personal Data and Information through the Apps or our Websites without consent from a parent or guardian. Parents who are using the Apps and our Websites for their children who are under sixteen will be responsible for any data and Personal Information they enter or submit.

Changes to the privacy policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. If we make material changes in the Privacy Policy, we will provide notice to you by digital means, for example a pop-up. You can always delete your account or stop using our Services if you do not accept the change.

Important note

Airmine is, under no circumstances, meant to make a diagnosis or provide treatment for allergies or any other health condition. For a proper diagnosis of your medical condition and the treatment that may stem from such a diagnosis, we suggest you consult a doctor or related health care professional.

Questions about the privacy policy

If you have questions or comments about our Privacy Policy, please contact us at